what we do
Expertise
The Lapine Group combines deep financial services and consumer products industry experience with strong capabilities in strategy, business process architecture, user experience, and technology.
Our expertise in program management has enabled our clients to implement technologies, organizational change, and product launches quickly and effectively.
Services
Across our services, the Lapine Group delivers rapid results focused on customer experience, business optimization, and technology implementation. Services provided to our clients include:
Customer-centric Business Strategy
- - Value proposition
- - Product planning and development
- - Data modeling and analysis
- - Qualitative customer research
- - Customer journey mapping
Business Optimization
- - Cross-channel customer experience improvement
- - Current state inventory/analysis
- - Process improvement and digitization
- - Reseach driven content optimization
Technology Design and Implementation
- - Program & project management
- - Product launch support
- - Business analysis and requirements
- - User interface design
PMO/Change Management
- - Program office – highly effective single point of management control, communications, and reporting
- - Benchmarking and performance analysis
- - Issue tracking and risk mitigation
- - Communications planning
Marketing Strategy
- - Media strategy (including social media)
- - eCommerce strategy
- - Customer demographic analysis
- - Market assessment
- - Cross-channel brand alignment
- - Paid and natural search optimization
UX Strategy & Design Requirements
- - User Research
- - Persona development
- - Multi-platform requirements and UX strategy definition
- - Agency selection & management support